All Employee Assistance Program (EAP) counselors and network sub-contracted affiliates must have appropriate credentials and meet our highest standards. They are professionally trained and certified or licensed in their field. Counselors may be Ph.D./Psy.D Psychologists, Master Degreed therapists, Mastered Degreed Psychiatric Nurses, Certified Addiction Professionals and/or Licensed Professional Counselors. Clients are only referred to screened professionals who have a minimum of 5 years clinical experience, and complete on-going training and professional development.
Employees and family members contact us through
a toll free number, 24 hours a day, seven days per week to initiate
Triage counselors assess the situation and determine
the appropriate level of treatment.
Treatment ranges from brief
therapy to traditional outpatient counseling to, in some cases,
inpatient care. Referrals are always made to match the client's
presenting problem, desired location for treatment and ability
to pay. Employees or family
members do not pay for any sessions within the Employee Assistance
We make every effort to recommend
the most appropriate services at the least cost to all of our clients
utilizing such services.
The Employee Assistance Program (EAP) services are accessed in two ways: employee referral or supervisor referral. With an employee referral, an employee or family member calls the toll-free number and is placed in contact with a triage counselor. A Supervisor referral occurs when there has been a serious decline in job performance, or the employer suspects a substance abuse problem, or an employee tests positive for drugs or alcohol.
During the initial phone assessment, the counselor triages the call. Each contact with a triage counselor is expected to result in increased employee self-understanding and direction. Basic information is gathered on an intake and a counselor assesses the presenting problem for the appropriate level of care. The program is discussed in great detail with the employee and all employee requirements are outlined. Confidentiality is discussed and stressed as the cornerstone of all EAP services. Clients are given any assistance necessary to address the problem and move on to the next step, all while preserving their self-worth, dignity and respect.
We are interested in pragmatic, expeditious and humanistic
service that enables employees to function effectively and develop increased
self-appreciation, face and resolve personal difficulties that result in problem
resolution and employee growth. While network providers are varied in their
orientations, we carefully select those who are in conformity with our approach.
In the brief therapy situations, our Employee
Assistance Program (EAP) counselors provide the treatment according to
your program model (telephone 3,4,5,6 or 8 sessions). Our staff is thoroughly
trained in brief counseling techniques and are results-oriented and goal-directed.
Referral for treatment
When calling the EAP for assistance
(whether self-referral or referral by a supervisor), the client is
given a referral to a local clinician and then patched directly to
their office. The clinician schedules an appointment with the employee.
Every effort is made to have appointments scheduled as early as possible dependent
on need and availability. Referrals are given based on the client's presenting
problem, desired location for treatment, and ability to pay. Clients may also
have other preferences with respect to gender, time availability, experience
and personal style of the counselor, and language spoken.
The supervising counselors monitor the referrals given by attending counselors
to assure the best match. When referring for more intensive substance abuse or
mental health issues, Managed Care Concepts will coordinate with the employee's
insurance benefit plan.
The value of any treatment, be it long or
short term, is enhanced by high quality follow-up. Employees and family members
using the Employee Assistance Program (EAP) will receive follow-up visits
as needed. In the case of chemical dependence, follow-up visits will occur
for up to two years and will continue as long as necessary after that time.
Confidentiality is the cornerstone of any successful Employee Assistance Program (EAP). We will provide you with a solid confidentiality policy and will help develop procedures to effectively and legally handle potentially dangerous employees. This will be accomplished through the use of informed consent, obtaining permission for the release of information, accurate record keeping, and other similar measures.
Company representatives are given generalized data on program utilization to assure confidentiality. In the case of management referrals where management has contacted us to let us know that an employee is being referred for job performance reasons, we will let the manager or supervisor know whether or not the employee has followed through on the referral. No information will be revealed about what occurred in the counseling sessions.
Our staff honors the confidentiality of employee. Program participants take every precaution to guarantee confidentiality through carefully monitored office procedures and data collection. Under no circumstances do we discuss a client's case history with a supervisor or an outside party without the prior signed consent. We further guarantee anonymity by providing off-site offices or meeting places. If a manager or supervisor refers an employee, we notify the supervisor/manager regarding the attendance and progress.