Policies and Procedures

We will work with your organization to evaluate and refine the policy statements and procedures for using the Employee Assistance Program (EAP). This will include a review of the purpose and philosophy of the program, referral procedures, session model, and a clear definition of program requirements.

The Promotional Letter

When an Employee Assistance Program (EAP) is supported from the top down, it is better accepted throughout the entire organization. We will assist your top management staff in the development of an executive letter to introduce and support the program.

EAP Confidentiality and Legal Issues

Confidentiality is the cornerstone of any successful Employee Assistance Program (EAP). We will provide you with a solid confidentiality policy and will help develop procedures to effectively and legally handle potentially dangerous employees. This will be accomplished through the use of informed consent, obtaining permission for the release of information, accurate record keeping, and other similar measures.

Drug Free Workplace/Fitness for Duty Recommendation

We accept the responsibility of advising your organization in developing a policy for handling employees who do not appear fit for duty such as employees who arrive at work under the influence.

We will also assist in outlining what is expected in a drug-free environment, help in establishing appropriate policy and procedures (state laws can vary), and assist in implementing drug testing or other policies the organization decides to adopt.

Referral Procedures

Both employee and supervisory access to the Employee Assistance Program (EAP) must be clear and uncomplicated. We will outline the various ways that the program can be used. This includes, but is not limited to supervisory referrals, self-referrals, referrals by family and peers, and referrals of concern.

Recommendations Regarding the Benefits Package

We accept the responsibility of advising you of the various ways in which insurance coverage can be used to maximize Employee Assistance Program (EAP) effectiveness.

Complete Implementation Schedule

Once the Employee Assistance Program (EAP) contract is signed, we will provide your organization with a detailed schedule of promotions and supervisory training sessions. Included in this schedule are dates for the beginning of each phase of the program

Promotion Materials

Employee Assistance Program (EAP) promotion drives utilization. Examples of material provided include posters, wallet cards, newsletters, payroll stuffers, brochures, and others

Establishment of Definition of Success

We will suggest criteria and work with your liaison to establish goals for the program and to clarify what is meant by success.

Quality Assurance

All the clients served by our Employee Assistance Program (EAP) are contacted by quality evaluation coordinators. We assess the client's satisfaction with the program, with Employee Assistance Program (EAP) counselors, with their therapist (if they were referred to one), and whether or not there was improvement in their personal life and/or work life.

Accountability Procedure

Within the confines of confidentiality, we agree to provide your organizations with reports on Employee Assistance Program (EAP) utilization. The quarterly reports include demographics on the employees/family members using the program, the referral source, the type of problem, outcome of treatment and other useful data.

Manage Care Concepts will also provide any necessary assistance to the contact person in your organization.