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| Managed Care Concepts (MC 2 ) offers a full package of Employee Assistance Program (EAP) services. We can provide "Turn Key" solutions or develop a customized program to fit any organization's unique needs. The ability to create a program design that best fits the needs of the company is a feature rarely offered in our current EAP business. We will work with your organization to evaluate and refine the policy statements and procedures for using the Employee Assistance Program (EAP). This will include a review of the purpose and philosophy of the program, referral procedures, session model, and a clear definition of program requirements. |
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The following list highlights our primary Employee Assistance Program (EAP) services:
• Employee Assistance Program design
• Comprehensive implementation and promotion plan
• Counseling services
• Formal Management Referral
• Work/life referral services
• Dedicated toll free number
• 24 hours/ 7 days a week coverage by a professional counselor
• Professional Development and Management Training
• Drug Free Workplace Program
• Critical Incident Stress Debriefings
• Quality Assurance
• Management support
• Quarterly reporting
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Employees and family members contact us through a toll free number, 24 hours a day, seven days per week to initiate the process. Triage counselors assess the situation and determine the appropriate level of treatment. Treatment ranges from brief therapy to traditional outpatient counseling to, in some cases, referral for inpatient care. Referrals are always made to match the client's presenting problem, desired location for treatment and ability to pay. Employees or family members do not pay for any sessions within the Employee Assistance Program (EAP). We make every effort to recommend the most appropriate services at the least cost to all of our clients utilizing such services.
Managed Care Concepts continuously monitors its performance to guarantee the satisfaction of the employees and the organization. Monitoring is accomplished through:
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• Follow-up contact to employees and family members to evaluate provided services. |
• Regularly requested feedback from management. |
• Medical benefit analysis. |
• Extrapolated demographic information from employees served. |
• Monitoring of employee perception of service providers for quality results. |
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