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Managed Care Concepts representatives
will work with your organization to design a
solid, smooth, and effective implementation process.
We will provide the necessary training and materials.
Some of the key elements for implementation include
supervisor training, employee orientation, and
promotion.
Manager/Supervisor
Training
The finest
management tool in the world is of little
value if no one knows how to use it.
For
this reason, our Manager and Supervisory
training program is designed to help all
supervisory personnel understand the Employee
Assistance Program (EAP). |
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The desired outcome of this
training is to familiarize managers with the Employee
Assistance Program's (EAP) policies, procedures
and counselors; demonstrate effective program usage;
increase awareness of behavior problems at earlier
developmental stages; become proficient at documentation
and confrontation of troubled employees; and open
channels of communication between Employee Assistance
Program (EAP) staff and your managers/supervisors.
We
also recommend and can provide ongoing
additional
Manager/Supervisor training in the following
areas: |
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Identifying employees with problems
|
Documenting
performance |
Constructive confrontation |
How
to effectively develop employees |
Coaching
verses counseling |
Team
Building |
Conflict
management |
Effectively
dealing with AIDS in the workplace |
Effective use of the Employee Assistance
Program (EAP) as a management tool
|
Effective monitoring and follow-up to assure
continued performance
|
Stress management for managers and supervisors
|
Clarifying
and simplifying the management or supervisory
role |
How
to appropriately and legally exercise authority |
Common
mistakes or traps managers and supervisors
get into |
Others |
Employee Assistance Program (EAP)
training often helps managers manage better.
Managers are relieved to know that experienced,
professional help is available for their employees,
themselves and family members. The disciplinary
process works more smoothly and managers can
concentrate on managing while counselors counsel.
They are trained to refer their employees to
the program solely on the basis of performance
related problems.
Employee Orientation
Managed Care Concepts will provide
employee orientation sessions. Employee orientation
is generally delivered in seminar groups with
a live presentation and discussion in order ensure
the Employee Assistance Program (EAP) is perceived
as available, user friendly and helpful.
The desired outcomes of
these orientation sessions are listed below:
• |
Educate the employees so they completely
understand the benefits offered to them
and how to use those benefits when necessary.
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• |
Assist the employees in taking the first
step toward benefit utilization, without
feeling uncomfortable or stigmatized.
|
• |
Begin the member/Employee Assistance Program
relationship in the most positive way to
promote both employee and client company
prosperity.
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Promotion
Employee Assistance Program
(EAP) promotion is a key ingredient in
employee self-referral. With high visibility,
people often connect with the Employee
Assistance Program (EAP) earlier for
help before a problem becomes a crisis.
Publicity for the Employee
Assistance Program (EAP) typically follows
the initial supervisory training. This
is developed in concert with those responsible
for internal communications. Specific channels
of communication are selected to mesh with
the overall Employee Assistance Program
(EAP) image and with the organization's
internal communications style/approach. |
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A
complete information campaign is initiated
at program implementation, including: |
A letter supporting the Employee Assistance
Program (EAP) from a senior executive to
all employees.
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An accompanying brochure describing the program
and inviting employees at all levels to use
the service.
|
An introductory article in the house newspaper,
if requested, to include a description of
services and the procedure to contact the
service.
|
Wallet
cards with information about the Employee
Assistance Program (EAP) and the 800 telephone
number. |
Posters
for company bulletin boards. |
Payroll
stuffers or flyers. |
Quarterly
newsletters. |
Bulletin
board and special memos that comply with
personnel policies and procedures. |
Materials
designed to eliminate the stigma that,
unfortunately, is often associated with
counseling. |
Through positive communication
and publicity, our staff members set a context
that encourages employees to seek help when needed.
Employees learn to view the Employee Assistance
Program (EAP) as a positive, caring step towards
improvement. We will work closely with your organization
to develop a strategy for informing employees
and family members about the Employee Assistance
Program (EAP).
After the Employee Assistance Program (EAP) has
been implemented, an ongoing promotional effort
needs to be made to ensure the program's effectiveness.
Some of the ways to maintain the visibility of
the Employee Assistance Program (EAP) is through
payroll stuffers/flyers and training/education.
Common
training and education topics are listed
below: |
De-stigmatizing ging help
|
Alcohol
and drug education |
AIDS education
|
Stress
management |
Dealing with elderly parents |
Education
on raising children |
Time management |
Money
management |
Conflict management |
Team
building |
Taking full responsibility for yourself |
Women's
issues |
Men's issues |
Retirement
planning-emotional, social / financial |
Others
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Since every company has different
needs, Managed Care Concepts will work with your
organization to develop and execute a solid Employee
Assistance Program (EAP) implementation and promotion
plan.
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