We
Get Results
With a managed mental health company,
we reduced a client's outpatient mental health care costs
approximately $900,000 in one year while maintaining outstanding
quality assurance ratings from the members. Nine years
later, results are maintained. |
Customer
Retention Rate
Managed Care Concepts ( MC 2) has a 100%
customer retention rate. We have never lost a customer due to
Employee Assistance Program (EAP) performance related issues.
We have a long and dedicated history of outstanding quality and
service. |
No
Conflict of Interest
We do not engage in any
conflict of interest. We are a privately held independent
company that has no financial affiliations with any treatment
providers or insurance carriers. Our interactions with
our client company representatives and their members have
always been straightforward. We conduct ourselves with
the highest level of integrity. |
Individualized
Attention
We make every client company feel like
they are the only client company we have. This is due to
our hands-on approach with every employee and manager that
contacts Managed care Concepts with a problem. We handle
all issues in house and will often exceed expectations and
time limits. Managers feel like they can contact us with
any issue and it will be resolved promptly and professionally. |
Stability
The quality and stability of the organization and
Managed Care Concept's team of professionals is unique and
exceeds EAP industry standards. The management team has successfully
led the organization for more than 10 years. The clinical and
administrative staff's commitment is demonstrated by an average
of over 5 years length of service." |
Experience
Managed
Care Concepts ( MC 2) was founded in 1993.
Our clinicians are mental health professionals with at least
five years experience working with Employee Assistance Programs. |
Dedication
Unlike
other larger companies, we have no time limits with callers.
Employees calling the toll-free number receive our full,
undivided attention. We remain on the telephone until all
their needs are met. Calls are answered by a live person
and handled individually. It is truly a hands-on approach.
The emphasis is on 100% personalized client care. |
Customer
Service Expertise
Our organizational development
skills allow for continual professional consultation services.
We are called by client companies to serve on committees,
provide expert advice and help play a large role in the decision
making process for the majority of our client companies. |
High
Engagement and Utilization Rate
The engagement
rate by employees is 94.7%. That means almost 95 out of
100 employees who are referred to clinicians, keep their
first appointment. We connect callers directly into the
clinician's office to help facilitate their first appointment.
It is this level of commitment and follow through that
improves utilization and increases the rate of engagement.
Managed Care Concepts average utilization is 10-18%; this
is 5-11% higher than the national EAP average. |
We
take one step beyond the rest
When necessary
we go beyond contractual services. We are not bogged down
by having to deal with administrative issues that public
companies have to contend with. When a decision has to be
made, we make it. Client company representatives and employees'
alike benefit from such flat line capabilities. |
