Experience - Managed Care Concepts (
MC 2) was founded in 1993. Our clinicians are mental health professionals with at least five years experience working with Employee Assistance Programs. |
Customer Retention Rate - Managed Care Concepts (
MC 2) has a 100% customer retention rate. We have never lost a customer due to Employee Assistance Program (EAP) performance related issues. We have a long and dedicated history of outstanding quality and service. |
| No Conflict of Interest - We do not engage in any conflict of interest. We are a privately held independent company that has no financial affiliations with any treatment providers or insurance carriers. Our interactions with our client company representatives and their members have always been straightforward. We conduct ourselves with the highest level of integrity. |
| Stability - Managed Care Concepts (
MC 2) has shown a profit in each year of existence. This is an average of 43% increase each year over the last 11 years since inception. |
We Get Results - With a managed mental health company, we reduced a client's outpatient mental health care costs approximately $900,000 in one year while maintaining outstanding quality assurance ratings from the members. Nine years later, results are maintained. |
| Individualized Attention - We make every client company feel like they are the only client company we have. This is due to our hands-on approach with every employee and manager that contacts Managed care Concepts with a problem. We handle all issues in house and will often exceed expectations and time limits. Managers feel like they can contact us with any issue and it will be resolved promptly and professionally. |
Dedication - Unlike other larger companies, we have no time limits with callers. Employees calling the toll-free number receive our full, undivided attention. We remain on the telephone until all their needs are met. Calls are answered by a live person and handled individually. It is truly a hands-on approach. The emphasis is on 100% personalized client care. |
Customer Service Expertise - Our organizational development skills allow for continual professional consultation services. We are called by client companies to serve on committees, provide expert advice and help play a large role in the decision making process for the majority of our client companies. |
High Engagement and Utilization Rate - The engagement rate by employees is 94.7%. That means almost 95 out of 100 employees who are referred to clinicians, keep their first appointment. We connect callers directly into the clinician's office to help facilitate their first appointment. It is this level of commitment and follow through that improves utilization and increases the rate of engagement. Managed Care Concepts average utilization is 10-18%; this is 5-11% higher than the national EAP average. |
We take it one step beyond the rest - When necessary we go beyond contractual services. We are not bogged down by having to deal with administrative issues that public companies have to contend with. When a decision has to be made, we make it. Client company representatives and employees' alike benefit from such flat line capabilities. |
