Employee Assistance Programs
Managed Care
Drug Free
Frequently Asked Questions

Table of Contents

What is an Employee Assistance Program (EAP)?

An Employee Assistance Program (EAP) provides employees and family members with professional counseling for a variety of problems.

Early detection and assistance can often prevent more serious problems from developing.


• Alcohol Abuse
• Drug Abuse
• Stress
• Depression
• Parenting problems
• Marital/family relationships
• Interpersonal problems on the job
• Referrals for Financial and/or Legal problems

The Employee Assistance Program (EAP) offers personal confidential counseling services for a wide range of concerns including:

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Why have an Employee Assistance Program (EAP)?

An organization is made up of individuals with personal lives as well as professional lives. The two are interrelated. Problems in either area affect both. Many companies offer Employee Assistance Program (EAP) benefits to their employees. They recognize that the personal problems of an employee can affect their concentration, attendance, morale, and job performance. They also care about the employees well being both on and off the job.

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How does an Employee Assistance Program (EAP) work?

The Employee Assistance Program (EAP) system can be accessed in two ways: employee referral or supervisor referral.


Employee referral. An employee or family member calls the Employee Assistance Program (EAP). The caller is then put in contact with a counselor in the area who is trained to clearly identify the problem. If further assistance is necessary, the counselor will select a resource who best meets the financial as well as emotional needs of the caller.


Supervisor referral. If there has been a serious decline in job performance, a supervisor may recommend that you talk to a counselor to determine the cause.

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What are the qualifications of the counselors?

All Employee Assistance Program (EAP) counselors are professionally trained and certified or licensed in their field. Counselors may be Ph.D./Psy.D., Psychologists, Master Degreed Social Workers, Mastered Degreed Psychiatric Nurses, Certified Addictions Professionals and/or Licensed Professional Counselors.

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How much does the program cost to the employee?

The Employee Assistance Program (EAP) is a benefit offered to employees. There is no cost to the employee or family members for any meetings with the Employee Assistance Program (EAP) counselor. If additional help is necessary, the employees medical insurance may provide some financial assistance. We will make every effort to recommend the most appropriate services at the least cost to all who use the service.

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Is the Employee Assistance Program  (EAP) really confidential?        

All contact with the counselors is personal and private. Information cannot be shared with anyone without voluntary written release. In case of a supervisor referral, the program can only advise the supervisor of participation or non-participation, but NOT on the contents of the sessions.

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How Do Employees Or Family Members know if they need to use the Employee Assistance Program (EAP)?

They may need to talk to an Employee Assistance Program (EAP) counselor if:

They spend most of the day worrying about a particular problem.
They find themselves relying on drugs or alcohol to get them through the day.
They realize they have a problem, but do not know where to go for help.
Their job, health, or family life is affected by a specific problem.
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Who can use the Employee Assistance Program (EAP)?

The Employee Assistance Program (EAP) is available for regular employees and their family members.

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How does someone contact the Employee Assistance Program (EAP)?

Simply call our toll free number at 800-899-3926.

Managed Care Concepts
Managed Health Care With A Conscience
P.O. Box 812032 Boca Raton, Florida 33481
Phone: 561-750-2240
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