Employee Assistance Programs
Managed Care
Drug Free
Implementation And Promotion Plan

Managed Care Concepts representatives will work with your organization to design a solid, smooth, and effective implementation process. We will provide the necessary training and materials. Some of the key elements for implementation include supervisor training, employee orientation, and promotion.

Manager/Supervisor Training

The finest management tool in the world is of little value if no one knows how to use it.

For this reason, our Manager and Supervisory training program is designed to help all supervisory personnel understand the Employee Assistance Program (EAP).

The desired outcome of this training is to familiarize managers with the Employee Assistance Program's (EAP) policies, procedures and counselors; demonstrate effective program usage; increase awareness of behavior problems at earlier developmental stages; become proficient at documentation and confrontation of troubled employees; and open channels of communication between Employee Assistance Program (EAP) staff and your managers/supervisors.

We also recommend and can provide ongoing additional
Manager/Supervisor training in the following areas:
Identifying employees with problems
Documentation of Performance
Constructive confrontation
Employee Development
Coaching versus counseling
Team Building
Conflict management
Performance Management
Effective use of the Employee Assistance Program (EAP) as a management tool
Clarifying and simplifying the management or supervisory role
Stress management for managers and supervisors
How to appropriately and legally exercise authority
Common mistakes or traps made by managers and supervisors

Employee Assistance Program (EAP) training often helps managers manage better. Managers are relieved to know that experienced, professional help is available for their employees, themselves and family members. The disciplinary process works more smoothly and managers can concentrate on managing while counselors counsel. They are trained to refer their employees to the program solely on the basis of performance related problems.

Employee Orientation

Managed Care Concepts will provide employee orientation sessions. Employee orientation is generally delivered in seminar groups with a live presentation and discussion in order ensure the Employee Assistance Program (EAP) is perceived as available, user friendly and helpful.

The desired outcomes of these orientation sessions are listed below:

Educate the employees so they completely understand the benefits offered to them and how to use those benefits when necessary.
Assist the employees in taking the first step toward benefit utilization, without feeling uncomfortable or stigmatized.
Begin the member/Employee Assistance Program relationship in the most positive way to promote both employee and client company prosperity.


Employee Assistance Program (EAP) promotion is a key ingredient in employee self-referral. With high visibility, people often connect with the Employee Assistance Program (EAP) earlier for help before a problem becomes a crisis.

Publicity for the Employee Assistance Program (EAP) typically follows the initial supervisory training. This is developed in concert with those responsible for internal communications. Specific channels of communication are selected to mesh with the overall Employee Assistance Program (EAP) image and with the organization's internal communications style/approach.

A complete information campaign is initiated at program implementation, including:
A letter supporting the Employee Assistance Program (EAP) from a senior executive to all employees.
An accompanying brochure describing the program and inviting employees at all levels to use the service.
An introductory article in the house newspaper, if requested, to include a description of services and the procedure to contact the service.
Wallet cards with information about the Employee Assistance Program (EAP) and the 800 telephone number.
Posters for company bulletin boards.
Payroll stuffers or flyers.
Quarterly newsletters.
Bulletin board and special memos that comply with personnel policies and procedures.
Materials designed to eliminate the stigma that, unfortunately, is often associated with counseling.

Through positive communication and publicity, our staff members set a context that encourages employees to seek help when needed. Employees learn to view the Employee Assistance Program (EAP) as a positive, caring step towards improvement. We will work closely with your organization to develop a strategy for informing employees and family members about the Employee Assistance Program (EAP).

After the Employee Assistance Program (EAP) has been implemented, an ongoing promotional effort needs to be made to ensure the program's effectiveness. Some of the ways to maintain the visibility of the Employee Assistance Program (EAP) is through payroll stuffers/flyers and training/education.

Common training and education topics are listed below:
EAP Orientation
Alcohol and drug education
Effective Communication
Stress management
Caring For The Caregiver
Time management
Money management
Conflict Resolution
Team building
Anger Management
Women's issues
Men's issues
Retirement planning-emotional, social / financial

Since every company has different needs, Managed Care Concepts will work with your organization to develop and execute a solid Employee Assistance Program (EAP) implementation and promotion plan.

Managed Care Concepts
Managed Health Care With A Conscience
P.O. Box 812032 Boca Raton, Florida 33481
Phone: 561-750-2240
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